Massage Envy Review: Day Spas, Massages, and Facials
• Highly rated staff
• Contracts that go unused or purchased due to pressured sales pitch.
Massage Envy is a large nationwide chain of day spas. While reviews appear to be mixed, the staff tends to receive almost universal high marks, while most discontent is tied to membership contracts and billing.
Massage Envy
Massage Envy is a nationwide chain of day spas which offer massages and skin care treatments.
Claims & Features
- Customized massage or skin facial every month
- Additional massages at reduced rate
- Family add-on specials
- Refer a friend program
- Over 1000 locations nationwide
Cost & Availability
The current advertised price is $69 per month, however they often run specials and discounts.
Massage Envy Commercial
The TV commercial below shows a special running in mid-2015.
Massage Envy Reviews
When evaluating an entire nationwide chain, one must first consider that individual employees can make or break the experience at specific locations. There are those customers who have found locations in which they feel the staff made the experience well worth the cost, above and beyond the services offered. That said, reviews for Massage Envy run the gamut. Consider:
130+ reviews at Consumer Affairs give Massage Envy a 1-star rating. The primary complaint is that of high pressure sales into a one-year contract and billing complaints.
At Pissed Consumer, Massage Envy clocks in at 2.2 stars. Pros listed are related to the staff, while cons focus on the membership.
Over on Yelp, each Massage Envy location has its own page, and most of those range from 3 to 4 stars (such as the Chicgao location).
At Glass Door, employees of Massage Envy give it a 2.9 rating, citing pros such as flexible schedule and discounted massages, while negatives include low pay, little room to advance, and no benefits.
To compile the pros and cons from the sources above, it becomes clear that most dissatisfaction is related to billing and membership contracts, while most praise is heaped upon the staff. If you find a location with a staff you like, and you are certain you’ll use the membership, it may make sense to consider signing up. If you’ve been known to have unused gym memberships or purchase other memberships you regretted, it may be better to shop around for single-use spas and skip the commitment.
Epic Conclusion
Massage Envy is a large nationwide chain of day spas. While reviews appear to be mixed, the staff tends to receive almost universal high marks, while most discontent is tied to membership contracts and billing.
If you’ve used Massage Envy, please give it a star rating and comment below.
